FAQs
2. How can I place an order on MY Incense Waterfall?
Placing an order on My Incense Waterfall is easy and convenient:
- Browse our website and explore the diverse range of home decor and tea sets.
- Select the items you wish to purchase and add them to your shopping cart.
- Proceed to the secure checkout process, where you can enter your shipping address and payment details to complete the order.
3. What payment methods do you accept?
We accept a variety of payment methods to ensure a smooth shopping experience. You can pay for your purchases using major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
4. Do you offer international shipping?
Yes, My Incense Waterfall offers international shipping to various countries. During the checkout process, you can select your country, and the applicable shipping fees and estimated delivery times will be provided.
5. What are the shipping options and delivery times?
Shipping is FREE The estimated delivery date is indicated for each product. Delivery times depend on the handling time and transport time of each product. Handling and transport days refer to business days, excluding weekends and holidays.
6. Can I track my order?
Absolutely! Once your order is dispatched, we will send you a tracking number via email. You can use this number to track the status and location of your package until it arrives at your doorstep.
7. What is your return policy?
We want you to love every purchase from My Incense Waterfall. If, for any reason, you are not entirely satisfied with your order, you may initiate a return within 30 days of receiving the package. Please ensure the item is unused, in its original condition, and with all tags intact. Refer to our Returns and Refunds page for detailed instructions on the return process.
8. How do I contact customer support?
Our dedicated customer support team is here to assist you with any questions or concerns. You can reach us through the following channels:
- Email: info@myincensewaterfall.com
- Live Chat: Available on our website during business hours.
9. Are there any promotions or discounts available?
At MY Incense Waterfall, we frequently offer promotions and discounts on our products. To stay updated on the latest deals and special offers, subscribe to our newsletter and follow us on social media.
10. Do you offer personalised or customised items? Currently, we do not offer personalised or customised items. However, we continuously expand our product range, and we appreciate your valuable feedback and suggestions.
Bulk order ?
If you would like to order in bulk, email our team at info@myincensewaterfall.com
My Incense Waterfall is committed to providing exceptional service and exquisite products for your home. If you have any other questions or need further assistance, please do not hesitate to contact our customer support team.
Happy shopping with Us!
