Let customers speak for us
SPECIFICATIONS
Brand Name: ELESAHOME
Origin: Mainland China
Regional Feature: India
Material: Metal
Theme: People
Dimension: 5.3cm (Height)
Choice: yes
Mini Vintage Brass Ganesha Statue Pocket India Thailand Elephant God Figure Sculpture Home Office Desk Decorative Ornament Gift
Brand New And High Quality
Made Of brass and well carved in details
Ganesha, god of wealth, will bring you good fortune of wealth
Mini portable size, perfect for taking it with you with traveling or out
Perfect for home office desk decoration, gift for friends
Material: Brass
Size: 5.3cm (Height)
Weight: 68g
1x Mini Ganesha Statue
1.We will send the items within 2 daysonce your payment is completed.
2.We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries and other factors.
3.We use your Aliexpress address as shipping address, please confirm the address before you pay.
*We accept Aliexpress Escrow payment including Visa Credit card, MasterCard Credit Card, Western Union and other payment options. You can choose to suit your payment..
*Payment must be received within 1 days after placed the order.
30 Days Money Back Guarantee:
1. If you are not satisfied with the item purchased from us, please inform us(via email, aliexpress message) within 30 days of receipt of goods. We will guide you to return and refund the item. Please note that the postages/custom fees (if any) spended in such an order are on the customer's cost.
2.All returned items MUST BE in the original packing with all components and accessories included and you MUST PROVIDE us with shipping tracking number and reason for the return.
3.We will bear all the shipping cost if the product(s) is(are) damaged during shipment.
4.We may not accept your return without informing us in advance.
5.Customs fee, handling charge, postage and insurance are not refunded.
Supplier Warranty:
*We offer one year warranty manufacture's limited warranty for defective items(excluding items damaged from misuse, abuse, neglect or accident after receipt)
1. Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
2.We kindly request you to please do not leave negative feedback or open any case before contact us, if you have not received the package for some time or you are not satisfied with our item after receive it. We will try our best to provide a best solution.
3.We expect high standards of excellence and strive for 100% customer satisfaction.
- At myincensewaterfall.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@myincensewaterfall.com, you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Who pays the return costs?
return case
Who pays the return cost?
Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.
Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?
The buyer
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at myincensewaterfall.com is free, according to the aforementioned conditions, there is no supply charge.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform myincensewaterfall.com by email, sending your return request to info@myincensewaterfall.com. must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. myincensewaterfall.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@myincensewaterfall.com.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@myincensewaterfall.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.