Let customers speak for us
ESPECIFICACIONES
Estilo 9: paraguay yerba compañero
estilo 8: Perrier Yerba Mate
Estilo 7: yerba mate gourdes
Estilo 6: copa de té yerba mate
Estilo 54: Kinemon One Piece
Estilo 53: calabaza yerba mate
Estilo 52: Set de bebida yerba compañero
Estilo 51: frasco Bru Mate
Estilo 50: copa de calabaza yerba mate
Estilo 5: Copa de compañero con
Estilo 49: yerba compañero David Tea
Estilo 48: paraguay yerba compañero
Estilo 47: la yerba mate
Estilo 46: naciva yerba compañero
Estilo 45: granada yerba compañero
Estilo 44: marqués yerba compañero
Estilo 43: compañero de té Argentina
Estilo 42: venta de yerba pare
Estilo 41: kit de compañero
Estilo 40: Mate Tea Verba
Estilo 4: copa de calabaza yerba mate
Estilo 39: conjunto de calabaza
Estilo 38: compañero de porcelana
Estilo 37: con cuatro compañeros
Estilo 36: vestido de graduación negro brillante
Estilo 35: compañeros de yerba
Estilo 34: juego de batidora de té verde matcha
Estilo 33: Set de bebida yerba compañero
Estilo 32: establecer la calabaza yerba mate
Estilo 31: yerba mate bebe
Estilo 30: té de yerba mate
Estilo 3: tazas de pareja yerba
Estilo 29: compañero té yerba
Estilo 28: taza de pareja
Estilo 27: copa de té yerba mate
Estilo 26: Establecido para beber compañero
Estilo 25: kit de compañero
Estilo 24: Conjuntos de calabazas de pareja
Estilo 23: juego de taza de té de compañero
Estilo 22: establecer la calabaza yerba mate
Estilo 21: compañero británico
Estilo 20: compañero chino
Estilo 2: compañero copa yerba
estilo 19: compañero de porcelana
estilo 18: máscara de té verde para la cara
Estilo 17: compañero de bebida argentina
Estilo 16: acero de copa de yerba mate
Estilo 15: cereza de tazas y tazas
Estilo 14: Copa de Plata
estilo 13: yerba para la calabaza
Estilo 12: ecoteas verba compañero
Estilo 11: naciva yerba compañero
Estilo 10: marqués yerba compañero
Estilo 1: taza
Origen: China continental
Número de usuarios: 1
Material: Acero inoxidable
CN: Guangdong
- At myincensewaterfall.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@myincensewaterfall.com, you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Who pays the return costs?
return case
Who pays the return cost?
Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.
Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?
The buyer
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at myincensewaterfall.com is free, according to the aforementioned conditions, there is no supply charge.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform myincensewaterfall.com by email, sending your return request to info@myincensewaterfall.com. must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. myincensewaterfall.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@myincensewaterfall.com.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@myincensewaterfall.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.