Let customers speak for us
Instructions Acheteur
1. Attention : réservez 3 cm de bord blanc pour chaque toile, si vous n'en avez pas besoin, veuillez laisser un message après avoir passé la commande, merci beaucoup !
2. Afin de réduire les coûts de transport et d'éviter d'endommager le cadre pendant le transport, il n'y a pas de coussin, pas de cadre intérieur, pas de cadre extérieur et uniquement de la toile.
3. En raison des effets d'éclairage, la couleur des objets peut être un peu différente de celle des images.
4. L'affiche n'est pas faite à la main, elle est imprimée à la machine sur toile.
5. Cette image n’est pas peinte à la main, elle a été imprimée à la machine. Les images affichées sur le mur avec le canapé sont uniquement à titre de référence et ne sont qu'un affichage d'effet. Veuillez sélectionner la bonne taille avant le paiement (1 pouce = 2,54 cm)
6. Nous acceptons le dropshipping, les tailles personnalisées et la vente en gros. Si vous en avez besoin, veuillez nous contacter, merci !
Référence de taille
Affichage détaillé
Matériel:
1. Excellente toile texturée.
2. Protection de l'environnement sans goût
3. Surface de tissu fine et lisse
À propos de l'expédition
~ Toutes les commandes seront expédiées dans les 1 à 3 jours ouvrables après la confirmation de votre paiement. Si certains modèles que nous avons en stock, elles peuvent être expédiées dans un délai d'un jour. Vos commandes seront expédiées par courrier aérien recommandé, Epacket, FedEx.
~Habituellement, le délai d’expédition prend environ 7 à 30 jours ouvrables. Cela dépend de la destination et d'autres facteurs. Notre prix n'inclut aucune taxe d'importation et vous êtes responsable des droits de douane.
~ Tous nos articles seront expédiés à l'adresse proposée par les acheteurs, veuillez confirmer soigneusement votre adresse avant le paiement. Vous pouvez également nous laisser un message pour changer d'adresse avant l'expédition de votre colis. Une fois expédié, il ne peut plus être modifié.
- At myincensewaterfall.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@myincensewaterfall.com, you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Who pays the return costs?
return case
Who pays the return cost?
Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.
Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?
The buyer
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at myincensewaterfall.com is free, according to the aforementioned conditions, there is no supply charge.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform myincensewaterfall.com by email, sending your return request to info@myincensewaterfall.com. must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. myincensewaterfall.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@myincensewaterfall.com.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@myincensewaterfall.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.