Let customers speak for us
Thank you the beauty I am happy with instead of two mugs four sent or so it should be.
Everything as described. I haven't tested it yet. But she's beautiful. Arrived very fast.
The set is beautiful, I loved it, the backpack looks fragile, but it is great the whole set
It is beautiful!! I was afraid it would get broken and it's intact, it's perfect! I recommend the seller. The material is a little more resistant than I thought⭐️⭐️⭐️⭐️⭐️ Arrived in 12 days at MX
It's a small one, you can only filter a coffee spoon, but it's well built. Very fast delivery here to the fortress, only 16 days.
I recommend
Works beautifully, came very well packaged; nice and snug, and VERY quickly. Absolutely the fastest shipping I've ever gotten from a store in Ali Express. Will absolutely shop again here
Cool product, very good packed. I like it so much
Everything as described, very well packed, a bit small capacity but for one person is enough.
very cute, arrived packed into the travel case, which was encased in styrofoam, so extremely well packed. Comes with a piece of soft cotton fabric to keep the items from rubbing together within the travel case. I like the look and feel of the pottery.
Very good bottle,💯Recommended.
Fast delivery, well packed. I already have one, which I use every day and I like it very much. This one's for a friend.
This filter is very good! Coffee tastes much better and doesn't need a paper strainer, creating good savings in the long run.
Hello, I received the product very quickly. Everything corresponds to the description. I recommend to buy
The item arrived well. It looks great and works great. My son liked it a lot! thanks for the product!
Caractéristiques : altération naturelle, différentes nuances de couleurs, fissures occasionnelles, création naturelle, rencontre par milliers, tout est destin
Remarque : différentes formes, différentes couleurs, livraison aléatoire, pardonnez-moi !
Ce vase est utilisé pour insérer des fleurs sèches. Si vous devez insérer des plantes hydroponiques, veuillez sélectionner l'option avec tube en verre.
Instructions d'entretien pour les produits en bois
Évitez la lumière directe du soleil pendant une longue période ou utilisez-le dans un environnement humide, afin de ne pas provoquer de déformation, de vieillissement, de moisissure et d'autres problèmes de non-qualité du produit. Lorsque la surface du produit est sale, elle peut être essuyée avec une serviette sèche. Ne grattez pas avec des objets durs, n'utilisez pas de réactifs chimiques pour nettoyer. 
1, le type de mesure artificielle, il y aura quelques erreurs, veuillez comprendre !
2, photographie physique, tous droits réservés. Il peut y avoir des différences de couleur en raison des différents éclairages et moniteurs de prise de vue. Utilisez l’objet réel pour prévaloir.
3. Concernant la taille, différentes erreurs visuelles se produiront en raison des différents angles de prise de vue. Les détails du produit ont des tailles détaillées, il est donc recommandé de préparer une petite règle pour déterminer la taille.
4. Livraison des agents de support et commandes en gros.
Commandes en gros : veuillez nous contacter pour les prix de gros.
Bon de commande d'expédition : veuillez laisser un bon de commande d'expédition dans votre commande afin que nos collègues puissent le voir et qu'il ne contienne pas de factures, d'informations sur notre magasin, etc.
5. Que dois-je faire si la marchandise est endommagée, défectueuse ou inférieure ou si je ne l'aime pas ?
Veuillez nous contacter avant d'écrire un commentaire ou de soulever un litige. Nous pouvons vous rembourser ou vous renvoyer de nouveaux articles.
6. Y a-t-il des tarifs ?
Payer des impôts conformément aux lois locales est un devoir fondamental des citoyens. Veuillez payer les droits conformément à la politique locale. Merci beaucoup!
Guide d'achat
Ajouter au panier -> Continuer les achats -> Afficher le panier -> Vérifier tous les articles -> Acheter maintenant -> Sélectionnez la méthode logistique -> Confirmer le paiement.
transport
1. Les informations de suivi sont disponibles pour les commandes supérieures à 5 $, nous vous recommandons donc de commander plus de 5 $ ou de choisir une livraison avec des informations de suivi.
2. Toutes les commandes seront expédiées dans un délai de 1 à 5 jours ouvrables après le paiement.
3. Nous expédions votre colis DDU, « droits et taxes impayés », en cas de dédouanement, vous êtes responsable du paiement des éventuels frais supplémentaires.
4. Délai de livraison : cela prend généralement environ 15 à 30 jours ouvrables après la sortie. Mais il peut parfois y avoir des retards de 30 à 60 jours ouvrables, car les délais de livraison peuvent varier, notamment pendant les vacances.
remboursements
1. Vous avez le droit de retourner et de remplacer les articles (sauf pour les dommages causés par un fonctionnement, une utilisation et une usure inappropriés). Cependant, vous devez payer l'intégralité du coût des deux envois (y compris les frais d'expédition, les taxes, les frais de douane, etc.) et conserver les articles en bon état.
2. Remarque : veuillez compter notre quantité avant de nous retourner l'article. Merci beaucoup.
Commentaires et communication
1. Merci beaucoup pour votre confirmation rapide dès la réception de la marchandise.
2. Nous maintenons des normes d'excellence élevées et nous efforçons d'obtenir une satisfaction client à 100 % ! Nous apprécions les commentaires positifs de 5 étoiles, ce qui est bon pour notre activité à long terme.
3. Avant de nous faire part de vos commentaires neutres ou négatifs ou de soulever un litige, veuillez nous contacter immédiatement et nous ferons de notre mieux pour résoudre le problème.
- At myincensewaterfall.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@myincensewaterfall.com, you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Who pays the return costs?
return case
Who pays the return cost?
Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.
Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?
The buyer
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at myincensewaterfall.com is free, according to the aforementioned conditions, there is no supply charge.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform myincensewaterfall.com by email, sending your return request to info@myincensewaterfall.com. must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. myincensewaterfall.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@myincensewaterfall.com.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@myincensewaterfall.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
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