Let customers speak for us
Thank you the beauty I am happy with instead of two mugs four sent or so it should be.
Everything as described. I haven't tested it yet. But she's beautiful. Arrived very fast.
The set is beautiful, I loved it, the backpack looks fragile, but it is great the whole set
It is beautiful!! I was afraid it would get broken and it's intact, it's perfect! I recommend the seller. The material is a little more resistant than I thought⭐️⭐️⭐️⭐️⭐️ Arrived in 12 days at MX
It's a small one, you can only filter a coffee spoon, but it's well built. Very fast delivery here to the fortress, only 16 days.
I recommend
Works beautifully, came very well packaged; nice and snug, and VERY quickly. Absolutely the fastest shipping I've ever gotten from a store in Ali Express. Will absolutely shop again here
Cool product, very good packed. I like it so much
Everything as described, very well packed, a bit small capacity but for one person is enough.
very cute, arrived packed into the travel case, which was encased in styrofoam, so extremely well packed. Comes with a piece of soft cotton fabric to keep the items from rubbing together within the travel case. I like the look and feel of the pottery.
Very good bottle,💯Recommended.
Fast delivery, well packed. I already have one, which I use every day and I like it very much. This one's for a friend.
This filter is very good! Coffee tastes much better and doesn't need a paper strainer, creating good savings in the long run.
Hello, I received the product very quickly. Everything corresponds to the description. I recommend to buy
The item arrived well. It looks great and works great. My son liked it a lot! thanks for the product!
Vinyl LP Record Retro Wall Clock
Using vintage and exclusive vinyl records, we make clocks with various themes and shapes.
The shape of music can't be described, however, we are endeavoring to make every vinyl longplay narrate their own stories.
For all the enviornmental protectors, vinyl is contributed to reduce the comsumption of other raw materials.
Moreover, the records used have already achieved their first mission - left haunting melody in someone's heart. That's the reason why you may find scratches on them. Then second mission - becoming clocks to beautify our home in a non-ticking way.
Laser Cut Technology
We laser cut vinyl records to become pieces of monster wall art.
This clock is made from a preloved LP vinyl record. This up-cycled clock is carefully designed and cut and will make a beautiful addition to any home or office.
SPECIFICATION:
All clocks are made of 12 inch (30 cm) recycled vinyl records. We wish to give them new life but we care about the environment.
Clock Face is a Sticker
Vinyl Record Label Sent Randomly
Battery Type: 1 AA Battery (Not included)
CLOCK MECHANISM:
We use high quality silent floating balance mechanisms. We would not want to disturb your sleep. Your good night sleep is of great importance to us.
PACKAGING
The clock is send in a durable, aesthetic packaging made of recycled paper. Everything is professionally wrapped, we use styrofoam inside protective spacers in order for your product to withstand all the challenges during the shipment :). We make every effort to make your parcel reached its destination as soon as possible and unharmed.
DECORATE YOUR HOME BETTER
An awesome gift for any occasion and a good decoration for a bedroom, a child room, a living room, a bar, a shop, a cafe, a restaurant and parties.
LED Lighting Function:
The controller operates the on/off and modes of the lights. It is small and very handy. The Remote Controller require a CR2025 battery (NOT included) to function. The lights themselves have a very nice glow. There are available 7 color and 3 brightness modes.
In case you are ordering clock with backlight, you will get
-A vinyl clock with led linear;
-IR RGB LED remote control;
-1.8 meters USB cable;
-The 5V adapter will be also sent together according to your shipping address.
Multiple Colors Changeable
If you choose the LED version lighting wall clock, you will be given 16 Keys remote controller to customize the colors of the LED vinyl light. With the remote controller, you will have a variety of light setting which include to power on or off lights, pause or play, dim or change speed of lights and also to create rainbow of colors.It is perfect for a wall decoration and also great as gift.
The Remote Controller require a CR2025 battery (NOT included) to function. The LED component is USB powered.
Please note:
For the LED version Lighting Wall Clock, the 5V DC Adapter will be sent according to your shipping address.
QUESTIONS & ANSWERS
Q: Is this wall clock durable? Will it break easily?
A: Well it's made of vinyl from a record, in that sense it's fragile. It's delicate to handle, but is well made and the detail is pretty great.
Q: Is the clock silent or does it have a ticking sound?
A: We use high quality silent floating balance mechanisms. We would not want to disturb your sleep. Your good night sleep is of great importance to us.
Q:What is the size of this wall clock?
A: All clocks are made of 12 inch (30 cm) recycled vinyl records. Actual size after the cut out will vary depending on the shape.
Q: Can I do my own design?
A: Yes, please contact us immediately and let us know the details of your wanted design, we will do the preview sketch to show you, after you confirm the design then you place order and pay.
- At myincensewaterfall.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@myincensewaterfall.com, you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Who pays the return costs?
return case
Who pays the return cost?
Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.
Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?
The buyer
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at myincensewaterfall.com is free, according to the aforementioned conditions, there is no supply charge.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform myincensewaterfall.com by email, sending your return request to info@myincensewaterfall.com. must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. myincensewaterfall.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@myincensewaterfall.com.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@myincensewaterfall.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
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