Let customers speak for us
Thank you the beauty I am happy with instead of two mugs four sent or so it should be.
Everything as described. I haven't tested it yet. But she's beautiful. Arrived very fast.
The set is beautiful, I loved it, the backpack looks fragile, but it is great the whole set
It is beautiful!! I was afraid it would get broken and it's intact, it's perfect! I recommend the seller. The material is a little more resistant than I thought⭐️⭐️⭐️⭐️⭐️ Arrived in 12 days at MX
It's a small one, you can only filter a coffee spoon, but it's well built. Very fast delivery here to the fortress, only 16 days.
I recommend
Works beautifully, came very well packaged; nice and snug, and VERY quickly. Absolutely the fastest shipping I've ever gotten from a store in Ali Express. Will absolutely shop again here
Cool product, very good packed. I like it so much
Everything as described, very well packed, a bit small capacity but for one person is enough.
very cute, arrived packed into the travel case, which was encased in styrofoam, so extremely well packed. Comes with a piece of soft cotton fabric to keep the items from rubbing together within the travel case. I like the look and feel of the pottery.
Very good bottle,💯Recommended.
Fast delivery, well packed. I already have one, which I use every day and I like it very much. This one's for a friend.
This filter is very good! Coffee tastes much better and doesn't need a paper strainer, creating good savings in the long run.
Hello, I received the product very quickly. Everything corresponds to the description. I recommend to buy
The item arrived well. It looks great and works great. My son liked it a lot! thanks for the product!
Funksjoner: Naturlig forvitring, forskjellige farger nyanser, sporadisk sprekker, naturlig skapelse, møte i tusenvis, alt er skjebne
Merk: forskjellige former, forskjellige farger, tilfeldig levering, tilgi meg!
Denne vasen brukes til å sette inn tørre blomster. Hvis du trenger å sette inn hydroponiske planter, velg alternativet med glassrør.
Omsorgsinstruksjoner for treprodukter
Unngå direkte sollys i lang tid eller bruk i fuktig miljø, for ikke å forårsake deformasjon av produktsprekker, aldring, mugg og andre problemer som ikke er kvalitet. Når overflaten på produktet er skittent, kan det tørkes med et tørt håndkle. Ikke skrap med harde gjenstander, ikke bruk kjemiske reagenser for å rengjøre.
1, den typen kunstig måling, det vil være noen feil, vær så snill å forstå!
2, Fysisk fotografering, alle rettigheter forbeholdt. Det kan være noen fargeforskjeller på grunn av forskjellige skytelys og skjermer. Bruk det faktiske objektet for å seire.
3. Når det gjelder størrelsen, vil forskjellige visuelle feil oppstå på grunn av forskjellige skytevinkler. Produktdetaljene har detaljerte størrelser, så det anbefales å forberede en liten linjal for å bestemme størrelsen.
4. Leveringsagentlevering og grossistbestillinger.
Engrosbestillinger: Kontakt oss for grossistpriser.
Fraktordre: Legg igjen en fraktbestillingsnotat i bestillingen din slik at kollegene våre kan se den, og den vil ikke inneholde fakturaer, vår butikkinformasjon osv.
5. Hva skal jeg gjøre hvis varene er skadet eller mangelfull eller mindre, eller jeg ikke liker det?
Kontakt oss før du skriver en kommentar eller reiser en tvist. Vi kan tilbakebetale pengene eller sende nye varer til deg.
6. Er det noen tariffer?
Å betale skatt i henhold til lokale lover er en grunnleggende plikt til innbyggerne. Vennligst betal plikt i henhold til lokal politikk. Tusen takk!
Shoppingguide
Legg til i handlekurven -> Fortsett å handle -> Vis handlekurv -> Sjekk alle elementene -> Kjøp nå -> Velg logistikkmetode -> Bekreft betaling.
transportere
1. Sporingsinformasjon er tilgjengelig for bestillinger over $ 5, så vi anbefaler at du bestiller over $ 5 eller velger en levering med sporingsinformasjon.
2. Alle bestillinger vil bli sendt innen 1-5 virkedager etter betaling.
3. Vi sender pakken din DDU, "Plikter og skatter ubetalt", hvis tollklarering oppstår, er du ansvarlig for å betale eventuelle tilleggskostnader.
4. Leveringstid: Det tar vanligvis omtrent 15-30 virkedager etter utgivelse. Men noen ganger kan det være forsinkelser på 30-60 arbeidsdager, da leveringstider kan variere, spesielt i løpet av ferien.
Refusjon
1. Du har rett til å returnere og erstatte gjenstander (bortsett fra skade forårsaket av feil drift, bruk og slitasje). Imidlertid må du betale hele kostnaden for begge forsendelser (inkludert frakt, skatt, tollgebyr osv.) Og holde varene i god stand.
2. Merk: Vennligst tell mengden før du returnerer varen til oss. Tusen takk.
Tilbakemelding og kommunikasjon
1. Tusen takk for din tidlige bekreftelse ved mottak av varene.
2. Vi opprettholder høye standarder for dyktighet og streber etter 100% kundetilfredshet! Vi setter pris på de positive tilbakemeldingene fra 5 stjerner, noe som er bra for vår langsiktige virksomhet.
3. Før du gir oss nøytrale eller negative tilbakemeldinger eller reiser en tvist, kan du kontakte oss umiddelbart, så prøver vi vårt beste for å løse problemet.
- At myincensewaterfall.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@myincensewaterfall.com, you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Who pays the return costs?
return case
Who pays the return cost?
Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.
Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?
The buyer
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at myincensewaterfall.com is free, according to the aforementioned conditions, there is no supply charge.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform myincensewaterfall.com by email, sending your return request to info@myincensewaterfall.com. must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. myincensewaterfall.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@myincensewaterfall.com.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@myincensewaterfall.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
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