Let customers speak for us
Thank you the beauty I am happy with instead of two mugs four sent or so it should be.
Everything as described. I haven't tested it yet. But she's beautiful. Arrived very fast.
The set is beautiful, I loved it, the backpack looks fragile, but it is great the whole set
It is beautiful!! I was afraid it would get broken and it's intact, it's perfect! I recommend the seller. The material is a little more resistant than I thought⭐️⭐️⭐️⭐️⭐️ Arrived in 12 days at MX
It's a small one, you can only filter a coffee spoon, but it's well built. Very fast delivery here to the fortress, only 16 days.
I recommend
Works beautifully, came very well packaged; nice and snug, and VERY quickly. Absolutely the fastest shipping I've ever gotten from a store in Ali Express. Will absolutely shop again here
Cool product, very good packed. I like it so much
Everything as described, very well packed, a bit small capacity but for one person is enough.
very cute, arrived packed into the travel case, which was encased in styrofoam, so extremely well packed. Comes with a piece of soft cotton fabric to keep the items from rubbing together within the travel case. I like the look and feel of the pottery.
Very good bottle,💯Recommended.
Fast delivery, well packed. I already have one, which I use every day and I like it very much. This one's for a friend.
This filter is very good! Coffee tastes much better and doesn't need a paper strainer, creating good savings in the long run.
Hello, I received the product very quickly. Everything corresponds to the description. I recommend to buy
The item arrived well. It looks great and works great. My son liked it a lot! thanks for the product!
Sizes
Package name:New Chinese Lotus / Chrysanthemum / Chunhuaqiushi / Every Year / Five Fortunes / Longevity Crane
Canvas size ： 11CT:60*60cm；9CT:72*72cm
Picture size ：11CT:50*50m；9CT:62*62cm
Embroidered cloth Color: White (Print pattern cross stitch)
Spiraea species:Lotus: 33 / Chrysanthemum: 37 / Chunhua Qiu Shi: 36 / More than every year: 26 / Wufu Linmen: 25 / Fairy Crane Longevity: 26
Are full embroidery:Full Embroidery
Kit Contents: Embroidered cloth, embroidery thread, atlas, embroidery tools.
Reminder: 11CT: Please use three-wire embroidery，9CT: Please use four-wire embroidery
Applicable rooms: living room, bedroom, entrance, corridor.
Home effect display
Living room, porch, bedroom, corridor, best decorative painting
Embroidered Cloth
Precise details embroidered cloth
Embroidered cloth printing in need to the design of needlework, color clear easy to recognize,
high degree of differentiation.
Cotton Thread
Ecological cotton details
Choose environmental protection ecological polyester-cotton line, clean,
environmental protection and durable; Full color at the DMC production line, colorful;
Line on the surface of the short fiber, make more full of embroidered works!
Silk Thread
Cross stitch embroidery silk thread details
High quality green silk thread, color difference is small, bright color, stereo sense is strong,
good wear resistance, washing temperature of 80 degrees,
the line is more strong, do not fade, easier to embroidery finished product protection.
Why Choose Us
We have our own factory,We qualified for your Bulk orders.
100% Brand new.
100% ecological cotton.
We'll provide 30% more of the threads for each project.
Good gloss,non-fading,not easy to break and pilling.
Use soluble environmental protection material.
Ultra clear professional embroidering diagram.
It also can be a wonderful gift to your family & friends.
FAQ
1. What is Printed cross stitch
Printed cross-stitch, cross-stitch printed on the cloth, using the latest laser technology, the cross-stitch pattern is completely printed on the embroidered cloth with special ink, and the pattern is clear and easy to distinguish, and 100% accurate, unbiased Grid.
2. What is "ct"?
The cross stitch cloth is in units of "CT". Refers to the number of squares contained in each square inch. Specifically divided into: 9CT, 11CT.
The smaller the number, the larger the corresponding grid, and the larger the number, the smaller the grid. 9CT means that there are nine grids in one inch (2.54 cm), embroidered with four strands of embroidery thread; 11CT is 11 grids in one inch, embroidered with three strands of embroidery thread.
3. How many threads should I use to sewing?
The thread on paper pad should be divided to 6 stands,
11CT, use 3 strands of embroidery thread to embroider full needle, 2 strands of embroidery thread hook;
9CT, full stitch with 4 strands of embroidery thread, 3 strands of embroidery thread Hook
4. What is half stitch?
Half stitch is half cross, full stitch is full stitch.
5. What is mixed stitch?
Mixed stitch needs 2 color threads together, help the color change more naturally. For 11ct canvas, sewing with 1 stand of a color and 2 stands of the other color. You can decide which is 1 and which is 2. It doesn't matter.
6. What’s “silk” thread?
Cotton thread is normal version, easy for stitch. Silk thread is a new product, it is made from cotton, not real silk. It is more smooth, brilliant and beautiful, but difficult to stitch.
Feedback
Some Other Service：
1. If you have any questions, please feel free to contact us. And we will reply in 24 hours except weekends.
2. If any problems comes to you, please don't worry. You can contact us first. We promise we will try everything possible to help you.
3. Please pay attention to the time difference between us. We work in China.
About Shipping：
1.We ship by AliExpress Standard Shipping, China Post Registered Air Mail,ePacket
2.If the weight is overweight, we will divide it into several packages.
About the color difference：
Our commitment to all pictures, are pictures of physical pictures. So you see the picture, and you receive the cross stitch is basically the same, but because of the photometric photometric, and natural degree is different, or the computer graphics and display frequency is different, may receive the goods and pictures Color difference, please Physical pictures shall prevail, thank you understand
Canvas size：
Our shop all the size of the goods are the use of cross-stitch predecessors practice research. The use of Grid to calculate the specific commodity size of the formula, but because of the hand-cut and the machine edge of the factors, embroidered cloth sometimes have 5cm-10cm error, when you receive cross stitch, please prevail in physical pictures . Thank you for understanding!
- At myincensewaterfall.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@myincensewaterfall.com, you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Who pays the return costs?
return case
Who pays the return cost?
Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.
Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?
The buyer
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at myincensewaterfall.com is free, according to the aforementioned conditions, there is no supply charge.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform myincensewaterfall.com by email, sending your return request to info@myincensewaterfall.com. must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. myincensewaterfall.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@myincensewaterfall.com.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@myincensewaterfall.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
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