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European Halloween Ceramic Ornaments Skull Backflow Incense Burner Creative Easter Halloween Incense Burner Decorations

S6661
S6662
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Worldwide shipping

Worldwide shipping

Secure payments

Secure payments

Easy returns

Easy returns

European Halloween Ceramic Ornaments Skull Backflow Incense Burner Creative Easter Halloween Incense Burner Decorations

European Halloween Ceramic Ornaments Skull Backflow Incense Burner Creative Easter Halloween Incense Burner Decorations

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Kind tips:
1. There will be some errors due to manual measurement, please understand!
2. Photographed in kind, all rights reserved. There may be some color difference due to shooting light, different monitors, etc., please refer to the actual product.
3. For ceramic products, occasionally there will be slight lack of porcelain, black and white dots or protrusions, etc., which are normal process phenomena and do not affect normal use.
4. About size Due to different shooting angles, there will be different visual errors. There are detailed sizes in the baby details. It is recommended to prepare a small ruler to determine the size. Do not judge the size by imagination.
5. Support on behalf of shipping and wholesale orders.
Wholesale orders: Please contact us for wholesale prices.
Shipping orders: Please leave a note of the shipping order in your order so that our colleagues can see it and will not include invoices and our store information, etc.
6. What should I do if the item is damaged or defective or less or I don't like it?
Please contact us before writing a review or filing a dispute. We can refund the money or resend the new item to you.
7. Is there any tax?
Paying taxes according to local laws is a basic duty of citizens. Please pay customs according to local policy. Thanks!



Shopping guide
Add to Cart -> Continue Shopping -> View Cart -> Check All Items -> Buy Now -> Select Shopping Method -> Confirm Payment.

transportation
1. Tracking information is available for orders over $5, so we recommend that you place orders over $5 or choose a courier with tracking information.
2. All orders will be shipped within 1-5 working days after payment.
3. We ship your package DDU, "Duty and Tax Unpaid", you are responsible for any additional charges if customs clearance occurs.
4. Delivery time: Usually it takes about 15-30 working days after the release. But sometimes there may be a delay of 30-60 working days because the shipping time may vary, especially during holidays.

Refunds
1. You have the right to return and exchange items (except for damage due to mishandling, use and wear). But you need to pay the full cost of both shipments (including shipping, taxes, customs, etc.) and keep the item in good condition.
2. Note: Please count our quantity before returning the item to us. thank you very much.

feedback and communication
1. Thank you very much for the early confirmation when you receive the item.
2. We maintain a high standard of excellence and strive for 100% customer satisfaction! We appreciate 5 star positive feedback, it's good for our long term business.
3. Before you give us neutral or negative feedback or raise a dispute, please contact us immediately and we will try our best to resolve the issue.

Return & Refund
  • At myincensewaterfall.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
  • We kindly ask you to return the products in their original packaging.
  • All returned products will be fully refunded as long as they have not been used or damaged.
  • If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
  • During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
  • However, please refrain from excessive testing beyond what is necessary.
  • If the product loses value due to excessive handling, we may reduce the refund amount.
  • If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
  • Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@myincensewaterfall.com, you will receive an email within 48 business hours with the return address or a return label.
  • If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
  • In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
  •  For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
  • The refund will be processed promptly and without any additional charges.
  • We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
  • You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
  • To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.

 

Who pays the return costs?

return case

Who pays the return cost?

Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.

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Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?

The buyer

 

Exchanges:


The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.

Do you have restocking fees?

No, the return at myincensewaterfall.com is free, according to the aforementioned conditions, there is no supply charge.

  

Return and refund procedure

To receive a refund for the returned product, please follow the step-by-step procedure below:

Step 1. Inform myincensewaterfall.com  by email, sending your return request to info@myincensewaterfall.com. must include the following information: the order number, the product reference, and the reason for the return. 

Step 2. Process the return request.  Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned. 

Step 3. Return of your product.  You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.

Step 4. The refund term is within 10 days. myincensewaterfall.com  will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract. 

The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@myincensewaterfall.com.

 

Order Cancellation: 

To cancel an order, please contact us immediately after the purchase by email at info@myincensewaterfall.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.