Let customers speak for us
Thank you the beauty I am happy with instead of two mugs four sent or so it should be.
Everything as described. I haven't tested it yet. But she's beautiful. Arrived very fast.
The set is beautiful, I loved it, the backpack looks fragile, but it is great the whole set
It is beautiful!! I was afraid it would get broken and it's intact, it's perfect! I recommend the seller. The material is a little more resistant than I thought⭐️⭐️⭐️⭐️⭐️ Arrived in 12 days at MX
It's a small one, you can only filter a coffee spoon, but it's well built. Very fast delivery here to the fortress, only 16 days.
I recommend
Works beautifully, came very well packaged; nice and snug, and VERY quickly. Absolutely the fastest shipping I've ever gotten from a store in Ali Express. Will absolutely shop again here
Cool product, very good packed. I like it so much
Everything as described, very well packed, a bit small capacity but for one person is enough.
very cute, arrived packed into the travel case, which was encased in styrofoam, so extremely well packed. Comes with a piece of soft cotton fabric to keep the items from rubbing together within the travel case. I like the look and feel of the pottery.
Very good bottle,💯Recommended.
Fast delivery, well packed. I already have one, which I use every day and I like it very much. This one's for a friend.
This filter is very good! Coffee tastes much better and doesn't need a paper strainer, creating good savings in the long run.
Hello, I received the product very quickly. Everything corresponds to the description. I recommend to buy
The item arrived well. It looks great and works great. My son liked it a lot! thanks for the product!
NOTE : About the free shipping ,it not included the customs tax
Because different country have different tax,We can't control the customs,so if need customs tax,the tax need payment by consignee.
Dear customer,
Welcome to my store !!
Very happy that you chose our products, and into the store.
I hope you'll have a happy shopping time!
If you have any question, please let me know.
I will wholeheartedly for your service.Thank you !
Item Description:
Mintura Wall Picture for Living Room Oil Paintings on Canvas Hand Painted A Galloping Leopard Animal Picture Home Decor No Frame.
Each side extra Add 5cm backgroud color for Stretched and framed
For example ,
if you buy size 100x100cm,you will receive canvas painting size is 110x110cm,
if you buy size 50x100cm,you will receive canvas painting size is 60x110cm,
and package in the roll,please refer the picture.
No Frame,No Stretched,No Hang . just hand-pinted canvas ,package in the roll !!
It is 100% hand-painted high quality acrylic paintings by professional artist on linen canvas.
And Because the computer monitors are different,Actual painting may be slightly different from the product image.
About us ：
Our factory is located in DaFen village Shenzhen city,GuangDong,China.
We are a company which specializing in oil painting,produce and tradining.
We own many great Professional artists, redefine your living style with this unique and elegant piece of art created by our artist.
offer high quality painting and best aftermarket service is our goal.
Customers sizes and customers painting also available.The prices for our customer paintings depend on the sizes of the paintings and the complexity of the pictures. So please mail us the pictures then we will quote for you.Our artists can change the paintings as your request, such as people can be eliminated or added. Clothing, hair and eye color and backgrounds can be changed. We can even combine two photos to make one painting. Please put your modification requests on the order.
Frequently Asked Questions ：
Q:What should I do if I haven't received my purchase?
A: If you haven't received your purchase, please be patient. Your purchase may reach your hand in the next few days. Meanwhile, please contact the shipping company by your side or contact us for help, we will try our best to help you. If your purchase was lost, we will reship you a new one.
Q:What should I do if the paintings I bought does not like?
A: Please feel free to contact us through Platform Web Mail or E-mail, we will resolve any problems with you .We are glad to help you exchange the others , but buyers are responsible for all the shipping charges.
Q:Why are your prices so low?
A:We have many of talented and master artists, we purchase thousands of high quality oil paintings from them directly. We have an unmatched ability to purchase paintings at a low price and instead of increasing our profit we transfer the savings to our customers. Buying from us gives you the opportunity to purchase oil paintings at the wholesale price.
Q:As I need it urgently, Do you have overnight shipping ways?
A: Generally we'll dispatch the paintings within 2-7 Days after your payment cleared, You can tell us if you need it urgently, then we'll try to select a overnight shipping way for you. But we are not sure the item will arrive on time completely, because the international shipping is hard to control.
Q:Can you do customize picture?
A: Yes, If you have special request please contact us.
Q:Can I get discount?
A: Usually we'll have discount every few month, you can put the products you like into your cart and add to wish list, wait for the system to inform you about discount.
Q:Do you offer wholesale price?
A: Yes, if you want to order many pieces together, you can contact us and we'll check how much discount we can offer.
- At myincensewaterfall.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@myincensewaterfall.com, you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Who pays the return costs?
return case
Who pays the return cost?
Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.
Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?
The buyer
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at myincensewaterfall.com is free, according to the aforementioned conditions, there is no supply charge.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform myincensewaterfall.com by email, sending your return request to info@myincensewaterfall.com. must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. myincensewaterfall.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@myincensewaterfall.com.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@myincensewaterfall.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
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