Think like a magician, never know what is inside the box, but always a surprise, a hidden strainer made of 403 stainless steel is placed at the bottom of the inner pot, apart from most tea sets, the integrative design of teapot and strainer simplifies processes in brewing and cleaning, you can spend more time on enjoying your tea or chatting with your friends.
The Bamboo Tray
A simple piece of bamboo tray, composed of the bamboo plate and plastic tray, common but useful, is used for carrying overflow of water or water discarded during the process of brewing and can be used as a display stand for this tea set. Instead of wood, we use bamboo to making positive efforts on earth.
Greeting from the East
The bottom of the outer pot, embossed with the traditional Chinese character “福”, symbolizes Luck and Fortune. Chinese people are used to putting “福” upside down during New Year. When you flip this teapot, it means Luck and Fortune has arrived at your home and gives you the best wish for the whole year.
1xRotatable Teapot 4xTeacups 1xTea Tray
1x Travel Bag Teapot
Teapot size:3.94*3.94". Teacup size: 1.97*1.97".Handle length 2.36", Tea Tray size 8.1*0.79".
Teapot 6.4oz,Tea cup 2oz
Return and Refund Policies
- At Myincensewaterfall.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at firstname.lastname@example.org. you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Do you have restocking fees?
No, the return at Myincensewaterfall.com is free, according to the aforementioned conditions, there is no supply charge.
To cancel an order, please contact us immediately after the purchase by email at email@example.com,
indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform myincensewaterfall.com by email, sending your return request to firstname.lastname@example.org. must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. Myincensewaterfall.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at email@example.com..
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Hassle Free Returns
Not satisfied with your order? No worries! Let us know within 30 days and get a full refund with ease.
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