Let customers speak for us
Thank you the beauty I am happy with instead of two mugs four sent or so it should be.
Everything as described. I haven't tested it yet. But she's beautiful. Arrived very fast.
The set is beautiful, I loved it, the backpack looks fragile, but it is great the whole set
It is beautiful!! I was afraid it would get broken and it's intact, it's perfect! I recommend the seller. The material is a little more resistant than I thought⭐️⭐️⭐️⭐️⭐️ Arrived in 12 days at MX
It's a small one, you can only filter a coffee spoon, but it's well built. Very fast delivery here to the fortress, only 16 days.
I recommend
Works beautifully, came very well packaged; nice and snug, and VERY quickly. Absolutely the fastest shipping I've ever gotten from a store in Ali Express. Will absolutely shop again here
Cool product, very good packed. I like it so much
Everything as described, very well packed, a bit small capacity but for one person is enough.
very cute, arrived packed into the travel case, which was encased in styrofoam, so extremely well packed. Comes with a piece of soft cotton fabric to keep the items from rubbing together within the travel case. I like the look and feel of the pottery.
Very good bottle,💯Recommended.
Fast delivery, well packed. I already have one, which I use every day and I like it very much. This one's for a friend.
This filter is very good! Coffee tastes much better and doesn't need a paper strainer, creating good savings in the long run.
Hello, I received the product very quickly. Everything corresponds to the description. I recommend to buy
The item arrived well. It looks great and works great. My son liked it a lot! thanks for the product!
Funktioner: Naturlig forvitring, forskellige farver af farver, lejlighedsvis revner, naturlig skabelse, møde i tusinder, alt er skæbnen
Bemærk: Forskellige former, forskellige farver, tilfældig levering, tilgiv mig venligst!
Denne vase bruges til at indsætte tørre blomster. Hvis du har brug for at indsætte hydroponiske planter, skal du vælge indstillingen med glasrør.
Plejeinstruktioner til træprodukter
Undgå direkte sollys i lang tid eller brug i fugtigt miljø for ikke at forårsage produktkrakning af deformation, aldring, skimmel og andre problemer, der ikke er kvalitet. Når produktets overflade er beskidt, kan det tørres med et tørt håndklæde. Skrab ikke med hårde genstande, brug ikke kemiske reagenser til at rengøre.
1, den slags kunstige måling, der vil være nogle fejl, forstå venligst!
2, fysisk fotografering, alle rettigheder forbeholdes. Der kan være nogle farveforskelle på grund af forskellige skudlamper og skærme. Brug det faktiske objekt til at sejre.
3. Med hensyn til størrelsen vil forskellige visuelle fejl forekomme på grund af forskellige skydevinkler. Produktoplysningerne har detaljerede størrelser, så det anbefales at forberede en lille lineal for at bestemme størrelsen.
4. Support Agent -levering og engrosordrer.
Engrosordrer: Kontakt os for engrospriser.
Forsendelsesordre: Efterlad en forsendelsesordre -note i din ordre, så vores kolleger kan se den, og den ikke vil indeholde fakturaer, vores butikoplysninger osv.
5. Hvad skal jeg gøre, hvis varerne er beskadiget eller defekt eller mindre, eller jeg ikke kan lide det?
Kontakt os inden du skriver en kommentar eller hæver en tvist. Vi kan tilbagebetale pengene eller sende nye genstande til dig.
6. Er der nogen takster?
Betaling af skatter i henhold til lokale love er en grundlæggende pligt for borgerne. Betal pligt i henhold til den lokale politik. Mange tak!
Shopping Guide
Tilføj til indkøbskurv -> Fortsæt shopping -> Vis cart -> Kontroller alle varer -> Køb nu -> Vælg logistikmetode -> Bekræft betaling.
transportere
1. Sporingsoplysninger er tilgængelige for ordrer over $ 5, så vi anbefaler, at du bestiller over $ 5 eller vælger en levering med sporingsoplysninger.
2. Alle ordrer sendes inden for 1-5 arbejdsdage efter betaling.
3. Vi sender din pakke DDU, "Pligter og skatter ubetalt", hvis toldklarering opstår, er du ansvarlig for at betale yderligere gebyrer.
4. Leveringstid: Det tager normalt ca. 15-30 arbejdsdage efter frigivelse. Men nogle gange kan der være forsinkelser på 30-60 arbejdsdage, da forsendelsestider kan variere, især i helligdage.
Restitutioner
1. Du har ret til at vende tilbage og udskifte genstande (undtagen skader forårsaget af forkert drift, brug og slid). Du skal dog betale de fulde omkostninger ved begge forsendelser (inklusive forsendelse, skatter, toldgebyrer osv.) Og holde varerne i god stand.
2. Bemærk: Tæl venligst vores mængde, før du returnerer varen til os. Mange tak.
Feedback og kommunikation
1. Mange tak for din tidlige bekræftelse efter modtagelse af varerne.
2. Vi opretholder høje standarder for ekspertise og stræber efter 100% kundetilfredshed! Vi værdsætter den positive feedback fra 5 stjerner, hvilket er godt for vores langsigtede forretning.
3. Før du giver os neutral eller negativ feedback eller rejser en tvist, bedes du kontakte os med det samme, så vil vi prøve vores bedste for at løse problemet.
- At myincensewaterfall.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@myincensewaterfall.com, you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Who pays the return costs?
return case
Who pays the return cost?
Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.
Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?
The buyer
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at myincensewaterfall.com is free, according to the aforementioned conditions, there is no supply charge.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform myincensewaterfall.com by email, sending your return request to info@myincensewaterfall.com. must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. myincensewaterfall.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@myincensewaterfall.com.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@myincensewaterfall.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
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