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SPECIFICATIONS
Brand Name: KNGZI
Material: Metal
Metal Type: Stainless Steel
Pattern Type: Solid
Origin: Mainland China
Technique: Pigmented
Production: Spoon/Fork/Knife Kit
Style: Western
Certification: CE / EU
Certification: CIQ
Certification: EEC
Certification: LFGB
Certification: SGS
Feature: Eco-Friendly
Feature: Stocked
Number of Users: 6
Model Number: Dinnerware
Dinnerware Type: Dinnerware Sets
Choice: yes
Package Includes:
Option 1: 6 X Dinner Forks, 6 X Dinner Knives, 6 X Dinner Spoons, 6 X Teaspoons.
About Cutlery:
About Listing Model Cutlery, Made by High Quality Stainless Steel, There Have Totally 9 Pcs, and 22 Colors, This Listing Selling for Main 4 Pcs, If You Like Other Cutlery for This Model, Please Contact Us Free.
Dinner Knives(22cm+40g)
Dinner Forks(22.5cm+35g)
Dinner Spoons(21.5cm+40g)
Teaspoons(13cm+14g)
Gift box(39.5cm+25.5cm+5.2cm+520g)
About shipping from local warehouse:
The package will generally arrive within the estimated time of arrival. If you do not receive the package within the estimated time of arrival, please pay attention to the information in time. The package may have arrived at the pick-up point and you need to pick it up in person.
Note: If the package is not picked up for a long time, the package will be returned and you will need to pay additional shipping to resend it. Hope you can understand
About Quality:
About Cutlery Quality, We Would Double Check before Shipping, and Pack Safe with Bubble Paper Wrap to Protect Cutlery. Its Inevitably Have Little Defect During Delivery. If Cutlery Have Any Appearance Problem During the Delivery, We Offer Resend or Partial Refund.
About shipping:
About Order Shipping Time, Noramlly We Will Ship Out Your Order Within 24 Hours Via Aliexpress Standard Shipping, It Takes About 8-20 Days (Main Countries) for Delivery. We Accept Expdeited Shipping Like FEDEX or DHL, It Takes 3-7 Days, Need Clients Pay Extra Shipping for This Service.
About Cleaning:
1. Please make it dry and keep the table ware cean and dry!
2. Ues meutral detergents. do not use strong alkaline or strong oxidizing chemicals.
3.Do not wipe with steel balls or other hard objects.
- At myincensewaterfall.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@myincensewaterfall.com, you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Who pays the return costs?
return case
Who pays the return cost?
Defective products: This applies when the product is incorrect, damaged by the transport company, has a factory defect at the time of delivery, or if you have received a product other than what you purchased. In such cases, please contact us as soon as possible, within 48 hours of receipt, and attach photos of the product's condition.
Who pays for returns if the customer has changed his mind, is not satisfied, or does not want the product?
The buyer
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at myincensewaterfall.com is free, according to the aforementioned conditions, there is no supply charge.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform myincensewaterfall.com by email, sending your return request to info@myincensewaterfall.com. must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. myincensewaterfall.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@myincensewaterfall.com.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@myincensewaterfall.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.